Veros Real Estate Solutions

California Disclosures And Privacy Policy

The State of California requires that we provide privacy information for individuals that are residents of California.  If you are not a resident California, you can disregard this document.

For California residents, here is a summary of what you will learn from this privacy policy: 

  1. Personal Information We Collect
    1. Personal Information Does Not Include
    2. Categories of Personal Information Collected
    3. How We Obtain Your Personal Information
    4. How We Use Your Personal Information
    5. How We Share Your Personal Information
    6. Sale of Personal Information
  2. Your Rights Under the California Consumer Privacy Act of 2018
    1. Right to Know
    2. Right to Delete
    3. Right to Opt-Out and Submitting and Opt-Out Request
    4. Right to Non-Discrimination
  3. Submitting a Request to Know or Request to Delete
    1. How to Submit a Request
    2. Authorized Agents
    3. Response Timing and Delivery Method
  4. Do Not Track Signals
  5. Changes to this California Privacy Policy
  6. How to Contact Us

Below is the legal information we are required to share:

These California Disclosures and Privacy Policy supplement the information contained in the Privacy Policy of Veros Real Estate Solutions, LLC (“we,” “us,” or “our”) and applies solely to visitors, users, and others who are residents of the State of California (“consumers” or “you”).  We adopt these California Disclosures and Privacy Policy to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws.  Any terms defined in the CCPA have the same meaning when used in this privacy policy.

  1. PERSONAL INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer (“personal information”).

1.1 Personal Information Does Not Include

Personal information does not include:

  • Publicly available information from government records
  • De-identified or aggregated consumer information
  • Information excluded from the CCPA, including:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the California Confidentiality of Medical Information Act (“CMIA”) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (“FCRA”), the Gramm-Leach-Bliley Act (“GLBA”) or California Financial Information Privacy Act (“FIPA”), and the Driver’s Privacy Protection Act of 1994 (“DPPA”).

1.2 Categories of Personal Information We Collect

In the last 12 months, we collected the following categories of personal information:

  • Identifiers” such as name, alias, address, unique identifier, internet protocol address, email address, account number, Social Security Number, or government identification number;
  • Other Personal Information” such as name, signature, Social Security Number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, home value, or any other financial information, or medical information. Some personal information included in this category may overlap with other categories;
  • Protected Characteristics” under California or federal law for classifications such as age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, or veteran or military status;
  • Commercial Information” such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
  • Internet or Network Activity” such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement;
  • Biometric Information” such as genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, or gait;
  • Geolocation Data” such as physical location or movements;
  • Sensory Data” such as audio, electronic, or visual information;
  • Professional or Employment Related Information” such as current or past job history or performance evaluations; and
  • Inferences” drawn from other personal information such as profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

1.3 How We Obtain Your Personal Information:

Directly from our clients and/or businesses for whom we are a service provider Our clients provide us with personal information on specific properties or borrowers when they are requesting additional services or products related to that property
Directly and indirectly from you based on activity on our website For example, from submissions through our website or website usage details collected automatically
Businesses that we purchase information from For example, businesses and data providers that gather information from the Multiple Listing Service, property addresses impacted by natural disasters, and maps

1.4. How We Use Your Personal Information:

We may collect, use, disclose, or sell the personal information we collect for one or more of the following purposes:

  1. Performing services on behalf of us or our clients, including maintaining or servicing accounts, providing customer service, processing transactions, providing the services and products requested by our clients, processing payments, providing advertising or marketing services, or providing analytic services. This includes:
    1. to fulfill or meet the reason for which the information is provided;
    2. to provide our clients with information, products, or services that they request from us;
    3. to provide our clients with email alerts and other notices concerning our products or services, or events or news, that may be of interest to them; and
    4. to carry out our obligations and enforce our rights arising from any contracts entered into by us.
  2. Undertaking internal research for technological development and demonstration
  3. Debugging to identify and repair errors that impair existing intended functionality
  4. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  5. Auditing related to a current interaction with a consumer or our customers, and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
  6. Undertaking activities to verify or maintain the quality or safety or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the us
  7. For short-term, transient use, including disclosure to third parties to build a profile about consumers or to alter consumer’s online experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction
  8. To comply with our legal or regulatory obligations

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing notice.

1.5. How We Share Your Personal Information:

We may disclose your personal information to a service provider or third party, including our clients, for a business or commercial purpose. When we disclose personal information to a service provider, we enter into a contract that describes the purpose and requires the service provider to keep the personal information confidential and not use it for any purpose except performing the services described in the contract or as provided for in the CCPA. Examples of who we share with include:

  • Businesses for whom we are a service provider.
  • Our service providers.
  • Third parties:
    • With potential customers we share Identifiers, Other Personal Information, and Commercial Information.
    • With advisors, such as consultants, lawyers, banks, and insurers, we share Identifiers, Other Personal Information, and Commercial Information.

1.6  Sale of Personal Information:

You have the right to opt-out of the “sale” of your personal information.   We sell personal information as described below:

  • With our customers we share Identifiers, Other Personal Information, and Commercial Information.

We do not knowingly sell the personal information for California residents under the age of 16.

  1. YOUR RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT OF 2018
The CCPA provides consumers (California residents) with specific rights regarding their personal information—the Right to Know, the Right to Delete, the Right to Opt-Out, and the Right to Non-Discrimination. This section describes your CCPA rights and explains how to exercise those rights, if applicable.

2.1 Right to Know:

You have the right to request that we disclose certain information to you about our collection, use, disclosure, and “sale” of your personal information over the past 12 months (“Right to Know”).  Once we receive and verify your request, we will disclose to you:

  • Categories of Personal Information Collected and Shared
    • The categories of personal information we collected about you.
    • The categories of sources for the personal information we collected about you.
    • Our business or commercial purpose for collecting or “selling” that personal information.
    • The categories of third parties with whom we share that personal information.
    • If we disclosed your personal information for a business purpose, the categories of personal information shared with each category of third-party recipients.
    • For each category of third parties, the categories of personal information that were sold.
  • Specific Information
    • The specific pieces of personal information we collected about you.

2.2  Right to Delete:

You have the right to request that we delete any of your personal information that we collected and retained, subject to certain exceptions (“Right to Delete”). Once we receive and verify your request, we will delete, de-identify, or aggregate your personal information (and direct our service providers to do the same), unless an exception applies.

We may deny your Request to Delete if retaining the personal information is necessary for us or our service providers to:

  • complete the transaction for which the personal information was collected;
  • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • debug to identify and repair errors that impair existing intended functionality;
  • exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code; or
  • comply with legal or regulatory obligations.

2.3  Right to Opt-Out and Submitting an Opt-Out Request:

You have the right to opt-out of the sale of your personal information. 

You can exercise your Right to Opt-Out by either:

  • Calling us at: 866.458.3767
  • Contacting us via our webform here

A Request to Opt-Out must:

  • Provide your name, telephone number, property address, and email address.
  • State that you want to opt-out of the sale of your personal information.

Before we can respond to a Request to Opt-Out submitted by an authorized agent, we need to confirm not only that person or entity’s authority to act on your behalf but also verify the identity of the authorized agent. 

If you are authorized to submit a request on behalf of a California resident, please email us at privacy@veros.com and provide the following information:

  1. To verify your authorization to request on behalf of a California resident, please attach a copy of one or more of the following to your request email:
    • California Secretary of State entity details and signed permission from the California resident (if the agent is a business entity),
    • signed permission from the California resident (if the agent is an individual), or
    • a valid power of attorney
  1. To verify your identity, please attach copies of the following to your request email:
    • Valid Government Issued ID (not expired) AND
    • a Utility Bill, Bank Statement, or similar documentation to verify your name and address.

We will process your Request to Opt-Out within 15 business days and will honor your request for 12 months.  We will instruct receiving third parties to not sell your personal information. 

2.4  Right to Non-Discrimination:

You have the right to not be discriminated against for exercising your rights under the CCPA.  Unless permitted by the CCPA, we will not:

  • deny you goods or services;
  • charge you higher prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • provide you a lower level or quality of goods or services; or
  • suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
  1. SUBMITTING A REQUEST TO KNOW OR REQUEST TO DELETE


3.1  How to submit a request:

To make a Request to Know or Request to Delete, please contact us by either:

  • Calling us at 866.458.3767
  • Contact us via our webform here 

Only (1) you, (2) a person authorized by you to act on your behalf, or (3) an entity registered with the California Secretary of State and authorized by you to act on your behalf, may make a Request to Know or Request to Delete related to your personal information. You may also make a request on behalf of your minor child.

You may only make a Request to Know twice within a 12-month period.

A Request to Know or Request to Delete must:

  • provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. We will need to verify your identity including name and property address. You will also need to provide your phone number and email address; and
  • describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

For Requests to Know specific pieces of information (as opposed to categories), you will need to sign and return a declaration signed under the penalty of perjury stating that you are making the request on behalf of yourself.

3.2  Authorized Agents:

Before we can respond to a Request to Know or Request to Delete submitted by an authorized agent, we need to verify not only that person or entity’s authority to act on your behalf but also verify the identity of the authorized agent. 

If you are authorized to submit a request on behalf of a California resident, please email us at privacy@veros.com and provide the following information:

  1. To verify your authorization to request on behalf of a California resident, please attach a copy of one or more of the following to your request email:
    • California Secretary of State entity details and signed permission from the California resident (if the agent is a business entity),
    • signed permission from the California resident (if the agent is an individual), or
    • a valid power of attorney
  1. To verify your identity, please attach copies of the following to your request email:
    • valid Government Issued ID (not expired) AND
    • a Utility Bill, Bank Statement, or similar documentation to verify your name and address.
  1. 3. To verify the identity of the consumer for whom you are submitting the request, please submit the required information by calling us at 866.458.3767 or emailing us at privacy@veros.com.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a request to verify the requestor’s identity or authority to make the request.

3.3  Response Timing and Delivery Method:

We will acknowledge receipt of a Request to Know or Request to Delete within 10 business days of its receipt.  We will respond to a request within 45 days of its receipt. If we require more time (up to 45 additional days for a total of 90 days from receipt of the request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically. Any response to Request to Know we provide will only cover the 12-month period preceding our receipt of the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

  1. DO NOT TRACK SIGNALS

Our site does not respond to Do Not Track signals configured in your web browser.

  1. CHANGES TO THESE CALIFORNIA DISCLOSURES AND PRIVACY POLICY

We reserve the right to amend these Disclosures and Privacy Policy at our discretion and at any time. If we make material changes to this privacy policy, we will notify you through a notice on our website homepage, www.veros.com.

  1. HOW TO CONTACT US
If you have any questions or comments about these Disclosures and Privacy Policy, the ways in which we collect and use your personal information, your rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Privacy Support E-Mail:
Toll-Free Number:
Postal Address:

privacy@veros.com
866.458.3767
Veros Real Estate Solutions
Attn: Privacy
2333 N. Broadway, Suite 350
Santa Ana, CA 92706

Scroll to Top